NEW QUICK SEARCH TOOL!

Look up your personalized claim contact information by using your certificate number as listed on your confirmation email. It will start with a 1 or 2. If you are unable to locate your certificate number, please use our chat feature to request the number from a Customer Service Representative.

Sample Certificate Number Location

Claim Contact Information

We offer a few ways to file a claim. 

1) ONLINE Submission - the fastest and easiest way to file a claim is to use a secure online claim submission portal.  

Nationwide SUBMIT or CHECK STATUS of your claim online

Starr Indemnity & Liability Company SUBMIT or Check STATUS of your claim online 

Crum and Forster SPC SUBMIT or CHECK STATUS of your claim online 

US Fire Insurance/Coordinated Benefits (plans purchased before 12/4/2023) SUBMIT or CHECK STATUS of your claim online 

US Fire Insurance/Surego (plans purchased 12/4/2023 and after) SUBMIT or CHECK STATUS of your claim online

2) Email or Mail - Find your forms by insurance carrier name as listed on your plan.  The PDF claim forms are listed by type of claim.  In some cases, you may need more than one form to file for reimbursement. If you are not sure which form to contact your claim department. Fill the form out completely and include copies of your documents, including any travel proof and receipts.  The two biggest reasons for claim processing delays are incomplete claims and using the wrong claim form.  All claim examiners will reach out to you via email for incomplete claims.  Please allow ample time for processing.    

NATIONWIDE - Trip Cancellation and Outbound Plans

CRUM and FORSTER SPC - Travel Medical Plans for NON-US Citizens

STARR - Trip Cancellation Plans

US FIRE - Vacation Ownership/Travel Club/Customized/Safe Travels Rental/Safe Travels Flex Plans

3) Claim Status - use the link above Mytrawick.com to find claim status 

Claim Forms

Travel Medical - NON-US Citizens

Insurance Carrier: Crum and Forster SPC

Plan Names: Safe Travels Elite, USA, USA Cost Saver, USA Comprehensive, International, International Cost Saver, USPHL, IPI, EHL, PSI) or Passport Explorer

For claim status or assistance filing a claim, please contact 866-696-0409 or 251-928-0939

TIP: You can locate your certificate number on the email confirmation you received and/or your visa letter.  It will start with a 1 or 2. 

Online Claim Submission or Claim Status: SUREGO Claims

Email or mail the claim form and all necessary documents:

Surego Administrative Services on Behalf of Crum and Forster SPC
PO Box 2069
Fairhope AL 36533

claims@mysurego.com

Claim Forms

 


Trip Cancellation and Outbound Plans - US Citizens/Residents

Insurance Carrier: Nationwide

Plan Names: Safe Travels - Explorer, Explorer Plus, Journey, Voyager, Single Trip, First Class, Annual, or Outbound, SafeTreker, Alumni, Supera, Signet, Holiday Vacations, ASAP Tickets, Living Passages, Wanderwell

Claims contact phone numbers vary - use the search tool above to locate your claims team using your Certificate Number.  if you can't locate it - just use the CHAT feature and someone will assist you.  

Online Claim Submission or Claim Status: CBP Connect 

Email or mail the claim form and all necessary documents:

Co-ordinated Benefit Plans, LLC On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies

PO Box 26222

Tampa, FL 33623

NWTravClaims@cbpinsure.com

Claim Forms

 

 


Insurance Carrier: US Fire Insurance

Vacation Ownership/Travel Club/Safe Travels Rental/Safe Travels Flex/Custom Plans Listed

Plan Names Include:  Nativity Pilgrimage, Safe Travels Assure, Safe Travels Leisure, Safe Travels Rental Plus, Safe Travels Flex, Dues Guard Leisure, Dues Guard Use Year, Vacation Assure or Vacation Assure Choice, Global Connections 

Claims contact phone numbers vary - use the search tool above to locate your claims team using your Certificate Number.  If you can't locate it - just use the CHAT feature and someone will assist you.  

Online Claim Submission or Claim Status:

Plan purchase date is before 12/4/2023 use CBPConnect 

Plan purchase date is after 12/4/2023 use SUREGO Claims 

 


Trip Cancellation and Outbound Plans - US Citizens/Residents

Insurance Carrier: Starr Indemnity & Liability Company

For claim status, assistance filing or obtaining a claim form, please contact:  800-567-3512 or check online at Starr-ACI Claims

Plan Names: Safe Travels Armor, Safe Travels Defend and Safe Travels Protect

Online Claim Submission, Claims Forms or Claim Status: Starr-ACI Claims 

 

Administrative Concepts on behalf of Starr Indemnity 

PO Box 4000

Collegeville, PA 19426

aci247@acitpa.com

 

If you do not see your carrier listed above, please reach out to Trawick Customer Service by chat or call 251-661-0924 for assistance.  

 

IMPORTANT: As agreed in the online application process, you will receive insurance-related documents and communications, including but not limited to, policy documents, disclosures, notices, explanation of benefits (EOB), claims documentation, as well as termination and cancellation or non-renewal notices, electronically, instead of receiving these records in a paper format from us.  All notices are sent to the email address you provided to us during the online application process.  If you wish to opt out of the email claims notifications, please indicate this on the claim form when submitting a claim.