Claim Forms

Whether your claim is for medical treatment, a canceled trip, trip delay or lost baggage, Trawick International is here to help. 

Find information below about submitting a new claim or to check claim status. 

how to file a travel insurance claim

How to File a Claim

  1. First, locate the name of your plan. This can be found on your confirmation of coverage or certificate emailed to you at the time of purchase. Using the wrong claim form or mailing the claim to the wrong company results in claim processing delays.
  2. Delays are also caused by not sending the required documents needed to prove your claim.    
  3. When gathering information and documents related to the kind of claim you are filing, you may need a copy of your passport showing the identification page and entry/exit stamps.
  4. Documents that may be needed for a medical claim: Detailed Bills/Forms for medical services received; Receipts for payments made for medical treatment; Medical documentation; Doctor and hospital reports.
  5. Documents that may be needed for trip cancellation or interruption claim: Original Trip Itinerary and Invoice; New Trip Itinerary; Proof of Trip Payment; Proof showing the cancellation date, amount forfeited and amount refunded. 
  6. Documents that may be needed for a trip delay (Quarantine) claim: statement from Physician; Government;  Airline Carrier; or Airport Facility that concerns your Delay.
  7. Note: Any cancellation or delay of flight, must be documented by the airline.
  8. Please review the claim form for other documents that may be required for your claim.
  9. Complete the claim form and send it, along with the necessary documentation to the address listed on the form. The claims team may reach out to you, via email if additional information is needed to process the claim.
  10. If your plan has access to the CBP claim portal to file your claim, documents can be uploaded from your computer or smartphone to the portal.  
  11. The Chat feature cannot be used to obtain claim status or filing assistance.  Please contact your claim department directly as listed below for assistance.  

Claims Forms

If the name of your plan is: 

  • Safe Travels (Explorer, Explorer Plus, Journey, Voyager, Single Trip, First Class, Annual, Outbound, Outbound Cost Saver)
  • Safe Treker
  • Alumni

And the name of your insurance company is:

  • Nationwide 

For faster service - upload your claim and related documents to CBPConnect for online claim submission.

Use the forms below to email or mail upir claim form and supporting documentation:

Medical Expenses

Trip Cancellation

Trip Interruption

Baggage Loss or Delay

Travel Delay (Quarantine)  or Missed Connection

Pet Medical Expense

Collision Damage Waiver

Accidental Death and Dismemberment

Property Damage Claim Form

 

Email or mail the claim form and all necessary documents to:

NWTravClaims@cbpinsure.com

Co-ordinated Benefit Plans, LLC On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, FL 33623

For claim status or assistance filing a claim please contact the number on your ID Card or use  CBP Connect.

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If the name of your plan is:   

  • Safe Travels (Elite, USA, USA Cost Saver, USA Comprehensive, International, International Cost Saver, for Visitors to the USA, USPHL)
  • Passport Explorer

And the name of your insurance company is:

  • Crum and Forster SPC 

Use the following claim forms:

Medical Expenses Reimbursement

Local Burial

Repatriation

Baggage Claim Form

Trip Delay (Quarantine) Claim Form

Trip Interruption Claim Form

Accidental Death and Dismemberment Claim Form

Email or mail the claim form and all necessary documents to:

Trawickclaims@cbpinsure.com  

Co-ordinated Benefit Plans LLC on Behalf of Crum and Forster SPC
PO Box 2069
Fairhope AL 36533

For claim status or assistance filing a claim please contact 866-696-0409 or 251-928-0939

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If the name of your plan is:

  • Safe Travels Assure Safe Travels Leisure, 
  • Dues Guard Leisure
  • Vacation Assure or Vacation Assure Choice
  • Global Connections

And the name of your insurance company is:

  • US Fire Insurance 

Upload your claim and related documents to CBP Connect for online claim submission

Email: VacationClaims@cbpinsure.com

Co-ordinated Benefit Plans, LLC On Behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

For claim status or assistance filing a claim please contact:  877-390-8532 or check online at CBPConnect.com

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If the name of your plan is: 

  • Safe Travels (USA Trip Protection, Multinational Trip Protection)

And the name of your insurance company is:

  • GBG Insurance Limited

Use these claim forms:

Medical Expenses Reimbursement

Local Burial

Repatriation

Trip Cancellation, Interruption or Lost Checked Baggage

Accidental Death and Dismemberment

Mail or email the claim form and all necessary documents to:

GBGClaims@cbpinsure.com

Co-ordinated Benefit Plans LLC on Behalf of Global Benefits Group
PO Box 2069
Fairhope AL 36533

For claim status or assistance filing a claim please contact 866-669-9004 or 251-928-0939 

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If the name of your plan is: 

  • Collegiate Care (Essential, Enhanced, Elite, Exclusive)

And the name of your insurance company is:

  • Axis

Use the following claim form:

Student Claim Form

Emaileclaims@gbg.com

Mail claim the form and all necessary documents to the address below.

GBG Administrative Services
26741 Portola Parkway Suite 1E #527
Foothill Ranch, CA 92610

For claim status or assistance filing a claim please contact:  888-914-5333|786-814-4125