This page answers frequently asked questions (FAQs) about claims. If you don't see your question below, or need a more thorough explanation, please contact a Trawick International team member at 888-301-9289 or firstname.lastname@example.org
You will receive an Explanation of Benefits (EOB) which shows how your benefits were applied to your claim. This will show what was claimed, the amount applied to your deductible and any co insurance; the amount you owe the provider; what we paid the provider; an explanation of why a claim was denied. If a refund is made to you it will be attached.
This is the dollar amount of Covered Expenses that must paid by you before other benefits are paid. It is on a per policy period basis.
You can call GBG Assist at 877-916-7920 or direct at 949-916-7941 24 hours a day
Please look at the statement and make sure that the provider has your insurance information. If they do not, contact the provider to give them the information from your ID card. They only have 90 days to file the claim.
We can send your claim reimbursement via ACH to any US Bank when the information is provided to us on the claim form. Banks outside the USA are considered on a case by case basis.
We must give the benefits to the to the person who is claiming. In order to reimburse someone other than the insured, the insured must provide a signed assignment of benefit with an address stating to whom and where claims payments should be sent.
Claim Appeals must be received in writing with information supporting your reason for appeal. They are addressed by GBG within 60 days after receipt. You may submit your written appeal to the address provided on the EOB and listed below.
We will have your documents translated. If the claim is considered eligible, you will be reimbursed in U.S. dollars, based on the exchange rate for the U.S. dollar.